Privacy Policy

Last updated: April 21, 2026

YourKnow ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at yourknow.com and associated services (the "Service"). Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide

Account information — name, email address, and profile photo when you register via email or Google sign-in
User content — documents, spreadsheets, presentations, messages, and files you create or upload
Communications — messages you send to other users via direct messaging or group chat

1.2 Information Collected Automatically

Usage data — pages visited, features used, session duration, and interaction patterns
Device information — browser type, operating system, and device identifiers
Log data — IP address, timestamps, and error reports

1.3 Information from Third Parties

Google — if you sign in with Google, we receive your name, email, and profile photo from Google's OAuth service
Stripe — payment processing information (we do not store full card numbers; Stripe handles all payment data)
Google Play — purchase confirmation for in-app purchases on Android

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Authenticate your identity and manage your account
Process payments and manage subscriptions
Enable real-time collaboration features between users
Send transactional emails (account verification, subscription receipts, policy updates)
Detect and prevent fraud, abuse, and violations of our Terms of Service
Comply with legal obligations
Analyze usage patterns to improve features and user experience

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Other users — your display name and avatar are visible to members of groups you belong to and users you message
Service providers — Firebase (Google Cloud) for hosting, database, and authentication; Stripe for payment processing; Socket.io for real-time communication; OpenAI for AI assistant features (Enterprise plan only — only the text you submit to the assistant is sent)
Legal authorities — when required by law, court order, or to protect the rights and safety of our users

All third-party service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

4. Data Storage and Security

Your data is stored on Google Cloud infrastructure (Firebase) and our own servers. We implement industry-standard security measures including:

Encrypted data transmission (HTTPS/TLS)
Firebase security rules restricting data access by authenticated users
Regular security reviews

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, your personal data and content will be removed within a reasonable period, except where we are required to retain it for legal or compliance purposes. Inactive accounts may have their content archived or deleted after 12 months of inactivity.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access — request a copy of the personal data we hold about you
Correction — request correction of inaccurate data
Deletion — request deletion of your account and associated data
Portability — export your documents and data in standard formats (.docx, .xlsx, .pptx, .html)
Objection — object to certain types of data processing

To exercise these rights, contact us at yourknowinfo@gmail.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your authenticated session
Remember your preferences
Collect anonymous analytics via Google Analytics

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

8. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly. If you believe a child has provided us with their data, please contact us at yourknowinfo@gmail.com.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Content Moderation Technology

We use TensorFlow.js and NSFWJS for automated image safety detection. These libraries run entirely within your browser when you upload files — no image data is sent to external servers for this purpose. Detection results may be used to enforce our content policies.

11. International Users

The Service is operated from Canada. If you access the Service from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate (including the United States via Google Cloud). By using the Service, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: yourknowinfo@gmail.com